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Network IT Manager

As a member of the Technology Team, the Network IT Manager is responsible for overseeing all aspects of technology operations, including the management and maintenance of software, hardware, and data security across Kairos Academies. This role includes the supervision of student and staff laptops, Chromebook management, vendor relationships, and Google Admin Console operations, as well as managing software licenses and compliance standards for the school. The Network IT Manager will focus on day-to-day troubleshooting and support tasks alongside long-term strategic projects to ensure a secure, efficient, and accessible technological environment. The role also involves developing team members, leading professional development initiatives, and fostering a collaborative culture to promote continuous improvement.

Role Mission:
The Network IT Manager facilitates technology operations requests and initiatives at their assigned locations, providing technical support, expertise, and leadership on-site. The role is critical in managing the school's technology resources, from inventory and device organization to network administration and data security. This role is focused on supporting instructional goals through robust technology management and offering strategic solutions to improve the functionality of all technology systems.

Roles and Responsibilities

• Service Delivery and Technical Support:
  • Ensure 95% of Asana tickets are completed within 48 hours, maintaining a high level of service and efficiency.
  • Report directly to the Director of Operations and collaborate with the COO on on-campus technology requests and network-related tasks, ensuring a unified approach.
  • Provide technical support to both students and staff for laptops, Chromebooks, and other devices, differentiating the level of service based on the needs of each group.
  • Manage vendor communication, sourcing technology quotes, and coordinating repairs and maintenance of school technology while adhering to budget guidelines.

• Network and Compliance Management:
  • Utilize the Google Admin Console to maintain user access, security protocols, and device management, ensuring adherence to FERPA, CIPA, and other education-specific compliance regulations.
  • Implement software and network licensure processes and ensure ongoing compliance with data security standards and certifications.
• Customer Service and Helpdesk Management:
  • Communicate with internal clients (students, staff, and stakeholders) within 24 hours regarding repairs and updates, ensuring a high level of customer satisfaction.
  • Partner with the Helpdesk Manager to set goals, identify trends, and continuously improve service delivery based on performance metrics and user feedback.
  • Create and foster a helpdesk culture on campus, emphasizing customer service excellence and proactive support.
• Information Security and Privacy:
  • Lead Information Security and Privacy practices on campuses, building a strong culture of security through education, risk management, and regular professional development for staff and students.
  • Promptly initiate incident reporting with campus leadership and HQ personnel to manage any security breaches effectively.
• Project and Inventory Management:
  • Complete 100% of Campus Operating Projects on time, based on the Campus Playbook, with clear milestone tracking and accountability measures.
  • Manage inventory, hardware cleanups, setups, and end-of-year tasks such as computer pickup and maintenance with the Network Team and Director of Operations.
  • Actively seek and respond to feedback, working across departments to achieve outcomes, refine processes, and continuously improve service quality.
• Professional Development and Budget Responsibility:
  • Stay updated on industry trends, certifications, and emerging technologies to ensure the school remains at the forefront of best practices.
  • Collaborate with the finance team on budget planning and manage technology expenses, ensuring effective allocation of resources.

Accountabilities

• Timely and Effective Service Delivery:
  • Ensure 95% of Asana tickets are completed within 48 hours, with all tasks properly logged and communicated.
  • Communicate with all internal clients within 24 hours about repairs, keeping them informed from start to finish.
  • Check back with customers to ensure reliability and satisfaction after each service, driving a 90% satisfaction rate on Ops tickets through thorough communication, education, and follow-up.
• Project Execution and Compliance:
  • Ensure all schools are operational and compliant one week before FDOS (First Day of School) by scheduling major tasks and milestones and coordinating with campus and network stakeholders.
  • Maintain compliance with FERPA, CIPA, and other applicable standards, ensuring consistent documentation and adherence to policies.

The Ideal Candidate Will:

• Demonstrate a commitment to continuous improvement and professional growth.
• Welcome and actively seek feedback to refine processes and achieve better results.
• Foster collaborative relationships across departments and within the Technology Team.
• Exhibit effective results in technology-related initiatives by pursuing strategic solutions and maintaining clear accountabilities for all actions.

EDUCATION and/or EXPERIENCE

• Bachelor's degree (B.A./ B.S.)  from a four-year college or university is required.  
• A minimum of 3 years of experience in operations management is preferred but not required. 
• Proven experience managing projects and data
• Experience with developing and maintaining productive working relationships with internal and external stakeholders
• Excellent verbal and written communication skills
• Ability to work as a leader and as part of a team
• Ability to manage the ambiguity and multiple priorities inherent in an entrepreneurial environment
• Relentless results-orientation
• Proficiency in Microsoft Excel, PowerPoint, Word, and data system platforms
• Committed to the mission of preparing educationally underserved children for excellent high schools and colleges

Starting Salary: $55,000, based on experience

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness reimbursement 
• Professional Development Opportunities
• Certification reimbursement 
• School Tuition Assistance 

Schedule:

• Monday through Friday 7:45am- 4:00pm 
  • Some weekends and evenings will be required 

Ability to commute/relocate:

• Saint Louis, MO 63118: Reliably commute or planning to relocate before starting work (Required)